An Indian-American passenger who was traveling in business class on a nonstop flight from New Delhi to Chicago shared his “worst” experience on TikTok, along with criticism and slam targeting Air India.
Anip Patel, the CEO of CaPatel Investments, described the experience as a “nightmare” and the “worst first-class cabin” he had ever been in, and he spent $6300 for it.
Air India’s $400 million revamp promise
Notably, a $400 million repair effort is being launched by Air India. The airline, owned by Tata, is undergoing a significant refurbishment on 67 of its aircraft to improve customer comfort and establish itself as a top airline. Beginning with 27 sleek Airbus A320 neo planes getting a new design, followed by 40 spacious Boeing aircraft. So top-tier customer service and experience offer is just a hoax?
Patel started the video, sharing, “Come with me on the worst first-class cabin I’ve ever been on.” “This is Chicago to Delhi Non-Stop Air India, it was $6300, one-way or 25000mils,” and started showing every tit and bit of the first-class cabin. “Look at how gross this is. There were here and there things moving in every compartment, everything was ripped, or little on it. I understand regular wear and tear but this was next level.”
Air India’s First-Class experience was a ‘total nightmare’
With a white face wipe towel in hand, he continued to relate his “gross” experience, adding, “This was next level guys, this was a warm towel, which was served cold. They collaborated with Ferragamo, which was good. Some silky pajamas and headphones were untangled after being worn for a short while”.
“Everything was little and broken”. Patel continued by pointing out multiple stains on the recliner seat and vocally expressing his annoyance with the food menu, which made up 30% of its items. “This was a food menu, it looked very promising, but of course, 30% of its items were not available. They only have one of each item. Four of us in the entire cabin and it was a first come first serve…they didn’t even put a tablecloth over it. Then she forgot and she came back with one,” he fumed.
Along with the entertainment options, he also had an issue with the flight’s WiFi and 15 hours of duration. “Off no entertainment. He said The entertainment system wasn’t working for the full fifteen hours. Everything is damaged; they even taped the walls.”
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