The Chhattisgarh government has made a significant stride towards enhancing public service delivery by consolidating several services under the umbrella of the Chhattisgarh Public Service Guarantee Act, 2011 in the Labour Department.The Chhattisgarh government has made a big move towards improving public services by placing multiple services under the umbrella of the Chhattisgarh Public Service Guarantee Act, 2011 in the Labour Department. The decision is for providing basic labour services to the workers and citizens within a certain time frame, highlighted transparency, accountability and efficiency of government operations.
The Chhattisgarh government has officially provided notification, various services provided by the Labour Department have been formally notified under the framework of the Public Service Guarantee. The notification was issued under Sections 3, 4, 5 and 7 of the Act which empowers citizens to claim timely provision of government services and inform the citizens about the remedies available in case of failures in the delivery of services.
The government has also stipulated the duties of both the designated officials, competent authorities, and appellate authorities for each notified service. Specific timelines have been set for the processing of hand-in applications and providing services, starting from arrival, that are worked out in working days. The main aim of this structure is to bring down unnecessary delays from citizens in seeking labour related approval, certificates and other official services which often creates delays while dealing with administrative technical issues.
The change will help a lot workers, employers and the public as it will provide an important contribution towards avoiding unnecessary bureaucracy, officials said, describing the change as a move that will help avoid pointless trips to government offices. Applicants, in the event it does not arrive within the stated timeframe, have the right to appeal to the provisions of the Act.
The project has been launched by the state government, in an effort to show that it is dedicated to citizen centric administration and governance, it said. Departments have been asked to ensure careful implementation of the new rules with the aim that services will be provided timely and effectively according to the timelines outlined in the notification.