Bhopal: During the ‘Samadhan Online’ session on Friday, Dr. Mohan Yadav, the Chief Minister, personally talked to citizens from 12 districts who filed 14 grievances. The CM reached applicants through video conference sessions to listen to their problems before resolving their issues promptly.
The pension relief of disabled applicant Deepak Kori was suspended under the Indira Gandhi National Disability Pension Scheme in the Umaria district. After the applicant filed his complaint, the pension began again, but the CM firmly noted how long it took to resume. The Chief Minister chose to freeze the upcoming wage increase for the District Social Justice Officer, who showed mismanagement in his duties. The Gram Panchayat Secretary received a show-cause notification, after which the Gram Rojgar Sahayak had to pay a fine of ₹3,000. Both incidents resulted in a reimbursement of funds to the applicant.
The Chief Minister Yadav made public contentment his leading administrative objective. According to the leader the fundamental measure for effective governance lies in satisfying public demands. Every person in the state should find transparent and accountable governance as their right. The district collectors received orders from him to create effective communication networks with local representatives and should enact their recommendations based on feasibility.
The Chief Minister gave officials two orders: to improve their capabilities and performance while maintaining continuous observation of district-level activities. The Chief Minister ordered all government schemes to complete their delivery on schedule using sound management systems.
Dr. Yadav explained during the session that severe administrative failures result from delayed grievance responses, which reach the ‘Samadhan Online’ system. He demanded that officials handle complaints directly in their administrative areas. Dr. Yadav also revealed that district government schemes are subject to grading assessments while civil and police departments undergo feedback collection. Dr. Yadav instructed underperforming districts to use people-oriented administration for service delivery while developing citizen trust.
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