A historic bill was passed by the Kerala Assembly on Thursday, the Kerala Right to Public Service Bill, 2025, which seeks to provide citizens with access to service delivery in a timely manner to qualified citizens. The Bill was passed in the absence of the Opposition UDF MLAs, who boycotted the House session and insisted that Temple Affairs Minister VN Vasavan resign because of the gold scandal at Sabarimala.
The bill was presented by the Law and Justice minister, P. Rajeev, and Chief Minister Pinarayi Vijayan was out of town in Delhi to meet with the Union government. In a social media release on the platform X, the CM noted that the Bill enhances the right of citizens to quality, transparent, and accountable service delivery in a timely manner. He also introduced that, should the requested service not be provided within 30 days, then it will be considered served. It is also through the Bill that a strong platform of grievance redressing is guaranteed, and this is another stride towards people-centric governance.
A Bill is scheduled to come up in the Assembly in 2025, which is a reformulated Kerala Right to Public Service Act, which was earlier passed in 2012 by the former UDF government. The previous Act, he argued, was still mostly on paper, with 18 out of 83 government departments not informing any of the services to the people. The new Bill has tough measures on how to hold the heads of the departments responsible in case they do not notify services to implement the law.
Non-compliance might attract a fine of 500-5000 rupees under the 2012 Act, but there was never any collection of fines. The 2025 bill is concerned with these lapses in an attempt to make the system more efficient and user-friendly for citizens. The Kerala Right to Public Service Bill, 2025, aims to improve transparency, accountability, and efficiency in providing public services by setting timelines and a redressal mechanism for grievances, as a sign of the state government’s concern for people-focused governance.
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