A recent legal ruling brought into focus more consumer rights and service standards as the First Additional District Consumer Disputes Redressal Commission penalized the ‘Udupi Garden’ restaurant near the National Highway in Bengaluru Urban district ₹ 7,000. The penalties include those highlighted in the commission’s June 19 order, which stemmed from the restaurant’s inability to prepare and serve hot and hygienically adequate meals, as per a news agency output.
The case was started by Tahara, a 56-year-old woman residing in Koramangala, Bengaluru, who described the unpleasant incident that happened on 30th July 2022 at Hassan during a family trip. In her complaint, the food served, particularly at Udupi Garden, was cold and stale are some of the things which she complained of, and since she was unsatisfied with the prepared meals, she asked for a replacement meal, but the employees at the restaurant treated her rather rudely. She raised her concerns by saying that her blood pressure was high because of not a proper meal prepared in a restaurant, and that made her unable to take necessary medicines.
The Chairman of the case and the President of the Indian Commission, B. Narayanappa, ruled Udupi Garden restaurant incompetent in service delivery. The restaurant was fined ₹ 5000 for the poor standards of service delivery standards and another ₹ 2000 legal costs.
This ruling serves to highlight the desirability of honoring consumer expectations and generally staying clean in eating establishments. It also acts as a reminder or alert to restaurants and eateries to ensure that they uphold customers’ expectations and treat complaints with utmost seriousness especially in order to avoid legal repercussions.
Consumer organizations have supported the ruling, claiming that it was a positive experience for consumers in Bengaluru. They advocate for proper service guarantees and customer satisfaction, especially meals that are deemed ‘fit for human consumption.’
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