Airlines in India and globally, mainly the Asia-Pacific (APAC) region and Europe, were facing disruptions amid an interim Navitaire outage on Thursday morning. As a result, check-ins at Delhi’s Indira Gandhi International Airport.
The outage, which lasted approximately 43 minutes between 6:45 AM and 7:28 AM, crippled digital check-in and boarding systems for several prominent low-cost and hybrid carriers.
Gridlock at Delhi’s IGI Airport
At Indira Gandhi International Airport (IGIA), the disruption led to scenes of chaos, particularly at Terminal 3. As the automated systems went offline, airline staff were forced to switch to manual processing. This resulted in:
- Massive Queues: Passengers faced wait times extending into hours as boarding passes and baggage tags had to be filled out by hand.
- Missed Connections: Despite the efforts of ground staff, several travelers reported missing their flights due to the slow manual verification process.
- Operational Delays: Departure schedules were pushed back across the board as airlines struggled to clear the backlog.
What is Navitaire?
Navitaire is an Amadeus company which provides a digital-first passenger service system (PSS) called New Skies. Low-cost carriers and hybrid airlines use this system to manage reservations, ticketing, and airport operations. It is a cloud-based platform which brings together tools like GoNow for departure control, self-service check-in, boarding, and baggage tracking.
Join our whatsapp group for Latest updates
Click Here for Chhattisgarh News
Click Here for Entertainment News