IndiGo flight 801 was among those that faced a almost five hour delay on Tuesday when over 200 passengers on board a Chennai Singapore flight were requested to stay inside the plane, a factor that resulted in frustration and harsh words that would later go viral in online videos.
A 6E 1025 flight was also planned to take off at 7:30 am and boarding was scheduled to begin at around 6.30 am. Nevertheless, the plane was allegedly forced to land back at bay just before take-off after a minor technical problem was detected. As an official statement made by IndiGo, the delay was further aggravated as the operating cockpit crew had overseen their limits of flight duty time during the inspection and maintenance process. This required a necessary change of the crew, which increased the wait time even more.
According to the airline, safety was its ultimate priority and that it was sorry to inconvenience them. It reported that refreshments were served and it informed the passengers of the same and organized another crew. The substitute pilot was said to have resorted around 11 am and the flight finally took off in the afternoon near noon.
However, passengers went to the social media claiming that there was poor communication and inconvenience in the long delay. Viral videos were made of travellers who asked airline employees as to the cause of the delay and when they were going to take off. Among people who were stranded was infant, aged passengers, and working professionals. There were people who argued that they did not even have permission to leave as they asked them not to leave because they felt uncomfortable.
The accident has rekindled issues with regard to passenger communication and handling in case of prolonged delays on the ground.
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