New Delhi: The widely used Indian digital payments platform went down early on Friday. The payment platform taking to its Twitter handle apologised for the inconvenience caused.
“Due to a network error across Paytm, a few of you might be facing an issue in logging into the Paytm Money App/website. We are already working on fixing the issue at the earliest. We will update you as soon as it is resolved,” a tweet read on Paytm Money’s handle.
Many traders have been seeking compensation for the loss they incurred in the F&OI due to the crash of the app during the Market time.
Acknowledging the issues, the firm said in another tweet, “We understand that few of our trading & F&O users would have faced real issues with their trades & positions. In our continued efforts to always have your back & to be fair & transparent, we request you write to us over email at [email protected] with your concerns.”
Taking to Twitter several users said they were not able to log in and make transactions on the app and the website.
Users added that they were automatically logged out and were unable to log in. According to the outage tracking website down detector, the website got 611 reports from users that the app was not operating. The down detector shows a significant surge between 9 AM and 10 AM when Paytm experienced the most problems.
More than 5 per cent of users were unable to make payments and the remaining 29 per cent had problems with the app. Users in Delhi, Mumbai, Ahmedabad, Chennai, Bengaluru, and other cities reported problems.